Cavalls ships all orders through Correos. All orders are dispatched from Madrid, Spain. Once your order ships, you'll receive a confirmation email with tracking information at the address provided during checkout.
Handling time is 1–3 business days. During high-demand periods this may be slightly extended. Shipping costs are automatically calculated and shown at checkout, allowing you to review and confirm them before completing payment.
Shipping rates by region:
Spain — Mainland & Balearic Islands: 24–72 hours via CTT, €5 (free over €180). Canary Islands, Ceuta & Melilla: 2–5 business days via CTT, €15.
United Kingdom — 1–2 business days via UPS Express, €20. All import duties and taxes are included at checkout — no extra charges upon delivery.
Europe – Zone 1 (Austria, Belgium, Czech Republic, France, Germany, Italy, Luxembourg, Netherlands, Portugal) — 1–4 business days via DHL Parcel, €10 (free over €200).
Europe – Zone 2 (Andorra, Bulgaria, Croatia, Cyprus, Denmark, Estonia, Finland, Greece, Hungary, Iceland, Ireland, Latvia, Lithuania, Malta, Monaco, Norway, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland, Vatican City) — 2–5 business days via DHL Parcel / UPS Express, €15.
Europe – Zone 3 (Albania, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Kazakhstan, Kosovo, Liechtenstein, Moldova, Montenegro, North Macedonia, Serbia, Turkey) — 2–6 business days via UPS Express, €25.
United States — 1–3 business days via UPS Express, €20. All import duties and taxes are included in your order total — there's nothing extra to pay on delivery.
Rest of America (Canada, Brazil, Costa Rica, Mexico, Panama and other Latin American countries) — 2–6 business days via UPS Express, €35.
Asia & Oceania – Zone 1 (Australia, Japan, New Zealand, Singapore, South Korea) — 2–4 business days via UPS Express, €22.
Asia & Oceania – Zone 2 (Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Hong Kong SAR, India, Indonesia, Israel, Jordan, Kuwait, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Myanmar, Nepal, Oman, Pakistan, Philippines, Qatar, Saudi Arabia, Sri Lanka, Taiwan, Thailand, Turkmenistan, UAE, Uzbekistan, Vietnam, Yemen) — 2–7 business days via UPS Express, €35.
Africa — 2–7 business days via UPS Express, €35. Full list of supported countries available at checkout.
Free worldwide shipping on orders over €300.
Cavalls is not responsible for delays caused by the carrier or factors outside our control. Customs offices may require additional documentation or processing time.
For shipments to the Canary Islands, Ceuta and Melilla, customers must provide their DNI/NIE number.
For other non-EU destinations, orders may be subject to local import duties and taxes on arrival, payable by the customer. If a “Duties” line appears at checkout, those import fees are already included in your payment. Your local customs office can provide more details.
If a shipment is marked as delivered but has not been received, please contact us at info@cavallsstudio.com and we'll help resolve it.
RETURNS & REFUNDS
You have 15 days from the date of delivery to request a return.
To start a return, email us at returns@cavallsstudio.com with your order number, the item(s) you'd like to return, and the reason for the return (optional). We'll reply with the next steps.
We'll send you a prepaid return label by email, wherever you're returning from. Once your item arrives back with us, we'll refund your order to the original payment method, minus the return shipping cost for your zone (see rates above).
Condition
Items must be returned unworn, unwashed and with all original tags attached. We can't accept returns that don't meet these conditions.
Refunds
Refunds are processed within 5–10 business days after your item arrives at our warehouse. During collection launches, holiday campaigns or Black Friday periods, processing times may vary slightly.
Exchanges
We don't offer direct exchanges. For a different size or piece, simply place a new order and return the original.
